Shipping & Return Policies

 

SHIPPING & RETURNS

We do not allow returns or exchanges.
Please allow 1-3 business days for processing. During the holidays (Dec 1-Jan 10) please allow up to 4 business days for processing. 

 All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.  

 Though we provide express shipping options, we can not guarantee delivery times. All orders currently ship from California and must pass through border services - this may cause delays.

 All sales are final. The customer is responsible for all shipping costs. No refunds are accepted. For any questions about returns/exchanges please contact hello@laundryday.co.

IF YOUR PIECE ARRIVES BROKEN

All of our packaging is specially designed to keep your pipe safe, however because our pieces are made out of glass, sometimes they can break during shipment. If your piece arrives broken, please send us an email right away to hello@laundryday.co with an image and your order number. Once we receive this information, we will organize a replacement to be shipped out as soon as possible. 

 If your piece arrives damaged or with hairline cracks, please contact us right away with images and we advise you to not use it. Please note that Laundry day is not responsible for any harm inflicted by broken glass if you break or use it damaged. 

IF YOU BREAK YOUR PIECE

All of our packaging is specially designed to keep your pipe safe, however because our pieces are made out of glass, sometimes they can break during shipment. If your piece arrives broken, please send us an email right away to hello@laundryday.co with an image and your order number. Once we receive this information, we will organize a replacement to be shipped out as soon as possible. 

 If your piece arrives damaged or with hairline cracks, please contact us right away with images and we advise you to not use it. Please note that Laundry day is not responsible for any harm inflicted by broken glass if you break or use it damaged. 

IF YOUR PIECE ARRIVES WITH MARKINGS

All of our glass pieces are handmade and will vary in character between each piece. Some pieces have markings that can appear during the production process. Sometimes these markings on the bottom of the pieces can be wiped away with a damp cloth. We would suggest buffing your pieces with a damp cloth to see if the markings will come out. If these markings don’t buff off with a damp cloth, please contact us at hello@laundryday.co with an image within 7 days of receiving your piece. 

LOST OR STOLEN PACKAGES

We are not responsible for lost, stolen, or packages shipped to the wrong address. At checkout, please be sure to use the correct shipping address. If USPS/Canada Post is unable to deliver, please contact your local postal service to arrange to pick up or delivery. If the package is stolen, please contact USPS/Canada Post to file a claim.

We are not responsible for packages shipped to the incorrect address entered by the customer. If address entered is incorrect and the package has left our facility, it is suggested to contact your local USPS office to locate or visit www.usps.comWe will not re-ship an order due to an incorrect address entered by the customer. 


By completing your purchase, you agree to the above terms and conditions.